RiderWeb's Tools FAQ
I already have an email program (Outlook,
Messenger, Eudora, etc); why do I need Riderweb Tools?
There are 6 advantages of using RiderWeb Tools that
can not be achieved with a regular email program.
- Easily configured to automatically work with your website
to collect visitor information and add it to your mailling
lists. Also will automatically remove recipients
that request to be removed from a mailing list.
- Web site visitors can request information from your web
site and receive an automatic response without your intervention.
Your web site works for you while you're sleeping!
- The tools can send e-mail to thousands of recipients
without jamming your Internet connection or requiring
you to be on-line when the mailings are sent out. The software
is installed on RiderWeb servers.
- Personalization, the Tools can address the recipient by name.
This would take hours, if not days with a regular mail program!
- Combined delivery of Text and HTML emails. The Tools use a formatting that allows both text and HTML versions of an email to be sent in one email to a recipient. The email is 'packaged' such that HTML compatible mail clients view the HTML version and HTML non-compatible clients view the text version with an HTML attachment.
- You can send email at timed intervals. You can tell the
Tools to send email to an individual or list at a specific
time in the future. This is not possible with any email
How do RiderWeb Tools work?
The Tools are programs that run on RiderWeb servers 24 hours
a day, 7 days a week, 365 days a year. By controlling the
Tools through your web browser you can setup many automatic
e-mail functions that would not be possible with an ordinary
e-mail program. A database stores your letters, e-mail lists,
auto responses, and the people that are actively receiving
information from you.
I have an email list already, can I use this with the Tools?
Yes, if the list you have is greater than 100 emails we will upload your list into the Tools at no extra charge, when you purchase a full version of the Tools. Your email list should be submitted to RiderWeb as a tab delimited text file.
Do I need to install special software
in order to use the Tools?
Absolutely not! Everything you need to control the tools is already
contained in your web browser. All you need is your web browser
and you can instantly be using the tools from your desktop.
Plus since the Tools are browser based, you can use them from
any machine that has a browser and web access! When you decide to purchase the Tools, RiderWeb will work with your or your Web Master to install the autosubscribe software on your website.
Does RiderWeb include ads or other branding on emails sent through the E-mail Tools?
No, since this is a professional service that is often used by our clients to build relationships with their clients, we do not include advertising. In both the Free and Paid version of the E-mail Tools, a small one line statement is attached about RiderWeb at the bottom of the message. However this can be removed as well by changing the lists 'properties'.
Are RiderWeb Tools easy to use?
Yes, everything about the Tools can be configured with a
mouse and a little keyboard typing. Plus there are extensive
on-line help files and FAQ pages included with your Tools
copy. So if you have problems you can click on a help page
to find what you are looking for. Plus, the Tools have an
embedded priority help form, so if you need assistance, just
shoot an e-mail off to RiderWeb Tech support and you will
get a prompt response.
Can I use RiderWeb Tools to send
No, we encourage and enforce all RiderWeb Tools users to
not send SPAM. Using opt-in mailling lists for your newsletter
is far more effective since people request the information
from your web site.
Does RiderWeb provide email lists to send targeted email marketing campaigns?
No, we encourage our clients to build opt-in email lists using our technology or load a list you already own. We in no way provide email lists to send email campaigns.
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Tools risk free?
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